CONDITIONS

Booking and cancellation conditions

What your private tour with Rofe Tours includes and how the published cancellation policy works.

Tell me about your visit

Staying on the island or arriving by cruise: Claudia replies personally.

I know first-hand that, however well organised everything is, plans can change. When you book a tour, I block my calendar and turn down other requests for you. I believe in sustainable travel, which also means being fair to the people who make your trip possible.

Cancellation policy

7 days or more100% refund
No cancellation fee, except any bank or card charge applied directly by the bank.
6 to 4 days60% refund
To compensate for the reserved day and other requests declined.
3 days or lessNon-refundable
100% of the amount will be charged.

Unforeseeable events

If you cannot attend because of an unforeseeable event beyond your control that makes the tour dangerous or impossible — government travel bans or closures, war, civil unrest, strikes or natural disasters — you will receive a 100% refund, even 3 days or less before the tour.

How to cancel

All cancellations must be sent by email to info@rofetourslanzarote.com.

Policy currently published by Rofe Tours. The conditions that apply to your booking are stated in your proposal.

TRANSPARENCY

What’s included — and what isn’t

I want you to know from the start what is part of your tour and what is not. Your proposal will list the exact services for your visit.

Included

Official tour guide
Professional driver
Minibus or vehicle suited to your group, with child seats if needed
Private group of up to 10 people
Civil liability and accident insurance
Pick-up and return at your accommodation, anywhere on the island
The tour time you book

Not included

Entry to visitor centres and the National Park
Meals, unless your proposal states otherwise
Personal purchases
Camel ride in Timanfaya (optional)
Extra hours beyond the booked time

REAL MOMENTS

This is Lanzarote with Claudia.

FREQUENTLY ASKED QUESTIONS · 4

What people ask me mostabout cancellations

Can I cancel free of charge?

Yes, with 7 days’ notice or more: 100% refund, except any bank or card fee charged by the bank.

And if I cancel later?

Between 6 and 4 days before, 60% refund. With 3 days or less, no refund.

What happens if something beyond my control occurs?

If you cannot attend due to an unforeseeable event beyond your control — official closures or travel bans, war, strikes or natural disasters — you receive 100%, even with 3 days or less.

How do I cancel a tour?

By emailing info@rofetourslanzarote.com.

Another question? Write to me